php - Recover Magento checkout details where customer goes to Paypal and never returns -


when using paypal standard or paypal express, customers directed paypal website either complete sale, or sign in paypal accounts verify payment, respectively. there significant percentage of customers not complete sale point.

magento reserves order increment id these abandoned carts, , sales_flat_quote_address table contains address details, these don't appear in abandoned carts report or anywhere else can see in admin.

it helpful able display order details customer has entered contact information in shipping/billing steps of checkout, , hence should open being contacted reactivate checkout.

i'm looking architectural suggestions on how display these details , reduce order leakage? new report best, or module adds node under sales menu. don't have experience in writing new reports, , sales grid/views quite complex...

thanks, jonathan

you can customize abodoned cart report display these carts. collection method responsible report called mage_reports_model_mysql4_quote_collection::prepareforabandonedreport() need add orcondition filter statement $this->addfieldtofilter('main_table.is_active', '1'). filters active shopping carts now, wasn't proceeded "place order" step. need include carts wich not active , wasn't completed full order.

also can create additional functionality customer, when signing in, check abandoned shopping carts, display kind of notice link shopping cart restore. retrieve abandoned cart , set is_active attribute 1, become active shopping cart.

hope solution looking for.


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